How the Smart Tennis Hub Works

The Smart Tennis Hub is Tennis Machine SG's 24/7 self-service smart locker for tennis: a cabinet at or near the courts with a touchscreen and five compartments, holding a professional ball machine, charged batteries, 130+ balls, a transport cart, a ball picker and optional racquets. You book online, collect everything with a six-digit pickup code, and the hub's sensors check the machine, battery, ball bag and racquets back in when you return them. There are no staff, no keys and no app to install to book.

A tennis ball machine (also called tennis machine or ball machine) feeds balls at adjustable speed, spin, and interval so you can practice consistently without a partner.

Book online at booking.tennismachine.com.sg: pick the machine location, choose 1 or 2 hours, and reserve a slot up to 14 days ahead. Already at a Smart Tennis Hub? Touch its screen, choose Instant unlock, scan the QR code and pay on your phone. Either way your six-digit pickup code appears in My Bookings. For daily or weekly rentals, message us on WhatsApp and we will arrange it.

From 30 minutes before your slot, tap Pick up on the hub's screen and enter your six-digit pickup code, or tap I'm at the cabinet in My Bookings and then Open the doors on the screen. Your compartments open by themselves. Unplug the thinner charger cable and take out the battery, then take the ball machine, ball bag, cart, picker and any racquets you booked, and close every door behind you.

Within 30 minutes of your end time, at no extra charge, tap Return on the hub's screen and enter the same pickup code, or tap I'm at the cabinet in My Bookings. Put the battery back and plug its charger cable in, put the machine on the left of the large compartment and the ball bag on the right, return the cart, picker and any racquets, and close every door. The screen ticks each item off as the hub sees it, and your session closes by itself.

No. The rental fee covers the ball machine, battery, 130+ balls, transport cart and ball picker only — the court is booked and paid for separately with whoever runs it. Public courts are booked through the ActiveSG app, while condominium, club and academy courts are booked with your own management or club. Please have a court secured for your slot before you collect the machine.

Yes. You can reserve a machine at a Smart Tennis Hub up to 14 days ahead — pick the machine location, session length, date and start time, with slots starting on the hour around the clock. You pay only the rental fee when you book; the refundable S$200 security deposit hold is placed automatically 45 minutes before your slot. You can collect from 30 minutes before your start time, and the same 30-minute grace applies at the other end: the equipment simply needs to be back in the hub within 30 minutes of your end time, at no extra charge.

Yes. Moving an advance booking is free up to 2 hours before its start time, up to 3 times. Cancelling gives a full refund up to 24 hours before the start time, or within 15 minutes of booking if the slot is at least 2 hours away. Other cancellations are non-refundable, including a booking that has been moved within 24 hours of its start time.

For rentals booked online you pay only the rental fee when you book — $38 for 1 hour or $58 for 2 hours, plus any racquets. A refundable S$200 security deposit hold is then placed on your card before your session. Daily and weekly rentals are arranged via WhatsApp.

Yes. Bookings made online include a refundable S$200 security deposit hold on your card to cover the equipment while it is in your care. It is a hold, not a charge. For an advance booking it is placed automatically 45 minutes before your slot, or at checkout if your slot starts sooner or you book on the spot. Please make sure your card has S$200 available at that point: if the hold does not go through, the hub will not open until you confirm it with this or another card in My Bookings. The hold is released 24 hours after you return everything, or sooner once the next customer has used the equipment, and typically clears within 7 business days depending on your bank.

Yes, at a Smart Tennis Hub. Add a racquet when you book: S$3 for one or S$5 for two, the same price for a 1-hour or a 2-hour session. It comes out of its own compartment with the rest of your equipment and goes back at the end. If you leave a racquet you paid for in its compartment, the fee for it is refunded automatically.

My Bookings keeps your code on the phone it was first shown on until your booking ends, but nothing else can show it again, so save it somewhere too. If you lose it, tap Lost it? Get a new pickup code in My Bookings; the old code stops working straight away. Standing at the hub, you can also skip typing altogether by tapping I'm at the cabinet in My Bookings.

During your session, tap Forgot something? on the hub's screen and enter your code to open any of your compartments again. If you have put everything back and an item still will not tick, you can report the return on the screen once every door is shut; we check our camera before closing your booking. For any other problem, WhatsApp us on +65 8575 3796.

Do not start or continue a session in the rain or on a wet court, because wet balls jam the machine. If rain starts during your session, stop the machine and return everything to the hub. Rain within the first 15 minutes gets a full refund of the rental fee; after that, unused time is refunded pro rata in 30-minute blocks. WhatsApp +65 8575 3796 with a photo and timestamp on the day of your rental.

We are building a network of 24/7 Smart Tennis Hubs across Singapore. The first is in Jurong, at Yew Luck Luck Convenience Store, 166 Yung Kuang Road, #01-01, Singapore 611166, a short walk from the courts at ActiveSG Sport Village @ Jurong Town, and more are on the way. See the Locations page for the current list and map.

No. The machine runs from a free phone app, so download it before you arrive, and the controls come down to four things: speed, spin, feed rate and direction, with a gentle beginner mode to start on. Our step-by-step machine guide covers connecting the app, safe beginner settings and drills, and you can download the full manual from the same page. Stuck on court? Message us on WhatsApp.